Terms & Condition

TERMS AND CONDITIONS

In these terms and conditions, “SWET” refers to SWET Image International Sdn. Bhd. and/or SWET Lyfe Sdn. Bhd., and “Public Program(s)” include but is not limited to UYIQ, II, PYB, EEC, ACIC, SGR, WOU, POU, LD, FFS, DYE, DYI, DYA, FFSF, and TOOTB.  SWET sells all tickets to its Public Programs as the organizer on these terms and conditions and subject to any other terms, conditions, or rules applicable to each respective Public Program.

 

1. Tickets may not be cancelled, exchanged, or refunded, and the resale and transfer of tickets are prohibited.  Any attempts to resell or transfer ticket(s) constitutes a breach of the agreement, and SWET reserves the right to cancel such ticket(s) without prior notification, refund, liability, or compensation.

2. To prevent fraud and protect all stakeholders, we may carry out checks and/or ask for additional information (such as a copy of a credit or debit card statement) after booking to verify purchase(s), and/or NRIC (Malaysian) or Passport (Non-Malaysian).  If we suspect fraud we may cancel any order(s) or ticket(s).

3. The Registrant and/or Ticket Holder(s) must inform SWET of any change of address, contact phone number, or email address, both before and after receipt of the tickets.  Our contact details can be found on this page.  Our preferred method of contact is via email, so please take care to provide a current, valid email address and be aware that the email filter settings may treat our emails as spam or direct them to the spam folder.

4. An order of ticket(s) is not complete until accepted by us.  We try to ensure all prices are accurate but errors may occur.  If we discover an error in the price of any ticket(s) ordered we will inform the Registrant as soon as possible and we may either cancel the order (in which case the Registrant will be refunded the ticket price) or give the option of confirming the order at the correct price.

5. By attending a Public Program, Ticket Holders grant consent to the filming and sound recording of themselves as members of the audience, and to the use of such recordings in SWET’s publicity material including but not limited to advertisements, articles, social media postings, books, videos, and websites.

6. All ticket(s) that you order will be issued and delivered exclusively to the email address provided under “Registrant” in the registration form.  All other email addresses provided will not receive the ticket(s).

7. Ticket(s) have to be presented and verified at the Registration Counter on both days to gain admission.  In the event that multiple copies of the same ticket are presented or if a Ticket Holder fails to produce the corresponding NRIC (Malaysian) or Passport (Non-Malaysian), SWET reserves the right to refuse entry.

8. In the event that you inform SWET in writing within 5 working days of signing the order form that you no longer wish to receive said service(s), SWET shall refund you all paid monies or part thereof that you have paid to SWET within 45 working days, less 10% or RM100.00, whichever is more, as administrative fees incurred to process your order and payment.

9. A Ticket Reissue Fee of RM100 will be charged for any postponement or lost tickets for UYIQ, SGR, FFS, DYE, DYI/A.

10. For all other programs, tickets cannot be postponed and will be considered invalid after the initial registered program dates.  A Ticket Reissue Fee of RM100 will be charged for any lost tickets.

11. An Open Ticket grants you the right to select any single session of the program purchased within 24 months from the date of purchase of the Open Ticket.

11.1 Should you hold an Open Ticket, you may change your selected program date without penalty if you provide written notice of at least 21 calendar days to SWET.

11.2 You are expected to register for the intended program at least 14 calendar days prior to the program dates.  All seats are subject to availability and on a first-come-first-served basis.  Should you request to reserve a seat for a program that is already full, your name will be put on a waiting list.  SWET bears no responsibility should you be unable to fulfill your attendance of a program.

12. Amongst other things Ticket Holders will need to comply with health and safety rules, security requirements, and any terms, conditions, or rules of the venue operator.  SWET or the venue operator have rights without refund or compensation to refuse admission or eject any person who are involved with abusive, threatening, drunken, or other anti-social behavior, or carry offensive weapons or illegal or prohibited substances.

13. No audio, video, or photographic recordings are allowed unless specifically mentioned.

14. Unless so specified, SWET shall be the sole and exclusive owner to all rights and interests in all SWET programs and/or intellectual property associated with SWET.  SWET reserves the right to seek damages for any acts to alter, copy, reproduce, sell, trade, or supply with or without profit such intellectual property to any third party without the express written consent of SWET.

15. If a Ticket Holder has particular requirements please raise when booking and we will endeavor to address the query.  There can be no guarantee that requirements will be met if notified at the event.

16. SWET reserves the right to delay entry to latecomers until the next break to ensure that the event is not interrupted.

17. The Ticket Holder voluntarily assumes all risk and danger incidental to the event and venue whether occurring prior to, during, or subsequent to the actual event or the Ticket Holder’s presence at the venue, including any death, personal injury, loss, damage, or liability.

18. By providing any personal data to SWET, you hereby agree that SWET shall be entitled to use and process such data in accordance with its Privacy Policy.

19. Malaysian law shall govern the sale of all Tickets and you agree to submit to the exclusive jurisdiction of the Malaysian courts.

PRIVACY POLICY

  • Any of the information we collect from you may be used in one of the following ways:
  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we received from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
  • To send periodic emails
  • The email address you provide for order processing, maybe used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
  • Note: If at any time you would like to unsubscribe for receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • To administer a contest, promotion, survey or other site feature

How do we protect your information?

  • We implement a variety of security measures to maintain the safety of your personal information when you access your personal information.

Do we disclose any information to outside parties?

  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conduction our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

  • Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies, we therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your consent

  • By using our site, you consent to our privacy policy.

Changes to our privacy policy

  • If we decided to change our Privacy Policy, we will post those changes on this page.
  • This policy was last modified on 14th April 2018.

Contacting Us

  • If there are any questions regarding this Privacy Policy you may contact us.